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Privacy Policy

Japan Cell Clinic prioritizes protecting the personal information of all our patients and customers. This privacy policy explains how we collect, use, store, and protect your personal information while providing our website (japancellclinic.com) and consultation and payment services.

1. Personal information items collected

  • Name, contact information (phone number, email address)

  • Basic health-related information provided during the consultation and appointment process (e.g., treatment interests, visit schedule, etc.)

  • Minimum information required for payment (name, payment amount, payment method)

Note: We do not directly manage medical staff or hospital information, and customers' sensitive health data (medical records, etc.) is processed only at our partner clinics.

2. Purpose of use of personal information

  • Consultation and Reservation Management

  • Payment confirmation and refund processing

  • Concierge services including airport pickup and interpretation are provided.

  • Service-related guidance and customer inquiry response

3. Storage and destruction of personal information

  • Personal information will be safely destroyed without delay once the purpose of providing the service has been achieved.

  • However, payment and refund records may be kept for a certain period of time in accordance with relevant laws.

4. Provision of personal information to third parties

  • We do not provide personal information to third parties without the customer's consent.

  • However, if we act as an agent for a partner clinic reservation at the customer's request, minimal information (name and contact information) may be shared.

5. Security measures

  • Secure data transmission through SSL encryption

  • Minimize and manage access rights

  • Regular security checks

6. User Rights

  • Customers may request to view, edit, or delete their personal information at any time.

  • Requests can be made via email (info@japancellclinic.com) or through the consultation page.

7. Information on minors

  • This service is intended for adult VIP customers and does not collect personal information from minors.

8. Personal Information Inquiry

For inquiries regarding personal information, please contact us using the contact information below.

  • Phone: +81-10-2068-1538

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